Legal
Terms & Conditions
- ABN: 32 982 057 480
- Effective Date: 11 February 2025
- Website: goboxmovers.com.au
- Phone: 0405 346 387
- Email: goboxmovers@gmail.com
These Terms and Conditions (“Agreement”) form a legally binding agreement between the Client (“You”, “Your”) and GO BOX MOVERS (“We”, “Us”, “Our”). By booking or using our services, you confirm that you have read, understood, and agreed to be bound by the terms below.
1. Definitions
Services: The relocation services offered by Go Box Movers including, but not limited to, packing, loading, transporting, unloading, furniture assembly/disassembly, wrapping, and temporary storage.
Goods: All furniture, belongings, or personal items to be moved, packed, stored, or handled by Us.
Client/You: The person or organisation hiring Our services, including any agents or representatives acting on their behalf.
2. Quotations & Pricing
All quotes are based on information provided at the time of inquiry. Final costs may vary depending on:
• Actual hours worked
• Travel time to and from pickup/delivery locations
• Stairs, narrow hallways, or difficult access points
• Item volume or weight exceeding the original estimate
• Delays caused by the client or third parties
• Additional packing materials required on-site
Quotes are valid for 14 days from the date of issue. After this period, pricing may be subject to change.
Hourly rate bookings are charged from the time our team arrives at the pickup location until the job is completed at the final destination, including any travel time between locations.
3. Bookings, Deposits & Payment Terms
Bookings are confirmed only once a deposit (if required) has been received and acknowledged by Go Box Movers.
Payment is due immediately upon completion of the job unless otherwise agreed in writing prior to the move.
Accepted payment methods: Cash, Bank Transfer (EFT), Visa, and MasterCard.
Late payments may incur interest at a rate of 2% per month on the outstanding balance, plus any administration or debt recovery fees.
4. Cancellations, Rescheduling & No-Shows
Cancellations made more than 24 hours before the scheduled service time will not incur any penalty.
Cancellations within 24 hours of the scheduled service may incur a cancellation fee of $100 or the minimum booking fee, whichever is greater.
Rescheduling requests are subject to availability and must be made at least 24 hours in advance to avoid fees.
If our team arrives and you are not available, or the premises are inaccessible, a call-out fee equivalent to the minimum booking rate may apply.
5. Client Responsibilities
You are responsible for ensuring all items are ready for collection at the agreed time, including disconnecting appliances, emptying drawers, and securing fragile items unless a packing service has been booked.
You must disclose any items that are exceptionally heavy, fragile, or of high sentimental or monetary value prior to the move.
You must ensure adequate parking, access, and clear pathways at both the pickup and delivery locations. Any parking fines, tolls, or access fees incurred due to client-directed routes or locations will be passed on to the client.
You are responsible for obtaining any necessary building permits, lift bookings, or strata approvals required for the move.
6. Insurance & Liability
Go Box Movers holds comprehensive public liability insurance and transit insurance for the protection of your goods during the move.
We take the utmost care when handling your belongings. However, liability for damage is limited to items that were properly disclosed and packed (either by us or to a reasonable standard by the client).
We are not liable for damage caused by: pre-existing defects, items of extraordinary value not declared, flat-pack or particle board furniture, plants, perishable goods, or items packed by the client in inadequate packaging.
Claims for loss or damage must be lodged in writing within 7 days of the service date, accompanied by photographic evidence where possible.
Our maximum liability for any single item is limited to $500 unless a higher value has been declared and agreed upon in writing prior to the move.
7. Prohibited & Hazardous Items
We reserve the right to refuse to transport any items deemed hazardous, illegal, or dangerous. These include but are not limited to:
• Flammable liquids and gases
• Explosives, firearms, or ammunition
• Corrosive or toxic chemicals
• Perishable food items
• Live animals or plants (unless agreed in advance)
• Cash, jewellery, or irreplaceable personal documents
If such items are found among your goods without prior disclosure, we reserve the right to refuse transport and will not be held liable for any resulting delay or loss.
8. Storage Services
Where storage services are requested, goods will be stored in our secure facility at the agreed rate.
Storage fees are payable in advance on a weekly or monthly basis as agreed. Failure to pay storage fees may result in a lien being placed on the stored goods.
Go Box Movers is not liable for damage caused by natural disasters, vermin, or circumstances beyond our reasonable control while goods are in storage.
Goods left in storage for more than 90 days without payment or contact may be disposed of in accordance with applicable NSW legislation.
9. Delays & Force Majeure
While we make every effort to arrive and complete moves within the estimated timeframe, we are not liable for delays caused by traffic, weather, road closures, mechanical breakdown, or any event beyond our reasonable control.
In the event of a force majeure (natural disaster, pandemic, government restriction, etc.), Go Box Movers reserves the right to reschedule the move without penalty.
10. Privacy & Data Protection
We collect personal information solely for the purpose of providing our services and communicating with you. Your data will not be sold or shared with third parties except as required by law.
By providing your contact details, you consent to receiving service-related communications including confirmations, reminders, and follow-up surveys.
All personal data is handled in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
11. Dispute Resolution
In the event of a dispute, both parties agree to attempt to resolve the matter through good faith negotiation in the first instance.
If a resolution cannot be reached, the matter may be referred to mediation through an agreed independent mediator before any legal proceedings are commenced.
This Agreement is governed by the laws of New South Wales, Australia, and both parties submit to the exclusive jurisdiction of the courts of NSW.
12. Limitation of Liability
To the maximum extent permitted by law, Go Box Movers’ total liability arising out of or in connection with the services shall not exceed the total amount paid by the client for the specific service giving rise to the claim.
We are not liable for any indirect, incidental, or consequential damages including loss of use, loss of profits, or emotional distress.
13. Acceptance of Terms
By booking our services — whether by phone, email, online form, or in person — you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in full.
Go Box Movers reserves the right to update or amend these Terms and Conditions at any time. The latest version will always be available on our website.
Last updated: February 2025. For questions about these terms, contact us at goboxmovers@gmail.com or call 0405 346 387.
